Comprehensive Medication Management

Optimizing therapeutic outcomes and promoting cost-effective comprehensive medication management can provide your clinic with proven quality and value service. Contact us to learn more.

Contact Susan Conway, Pharm.D. at (405) 271-6878, ext. 47268 or


Our mission is to collaborate with clinics in Oklahoma to provide comprehensive medication management with a focus on optimizing therapeutic outcomes and promoting safe and cost-effective medication.

Initial CMM appointments (60 minutes) include medication reconciliation and history, as well as a full evaluation of medication therapy which includes: assessing appropriateness, effectiveness, safety, adherence and affordability of medications. It also includes identifying medication-related problems and coordinating with providers to ensure the patient's medical and medication-related needs are met.

Follow-up CMM appointments (30 minutes) are provided on an as-needed basis to follow-up with patients on medication changes, dose titration, adherence reassessment medication education, and targeted disease state management (e.g. diabetes, hypertension).

Transitional care appointments (30 minutes) provide medication reconciliation, identify and resolve any medication discrepancies, medication education, identify and resolve any medication discrepancies, medication education on new medications prescribed, and assessment of drug interactions, cost or adherence issues with new medications.


Collaborative Care: Pharmacist-physician collaborative practice agreements allow clinical pharmacists to manage medications for commonly encountered primary care conditions.Clinical pharmacists recognize and resolve medication related problems in an efficient manner while keeping physicians informed of care provided. This distinguishes our CMM service from non-clinical pharmacy services.

Comprehensive Care: We fully encompass the intent of CMM and follow a standardized process to evaluate efficacy, safety, adherence, and affordability of each medication. Appointment duration allows for comprehensive evaluation, management, and education to improve drug therapy outcomes.

Highly qualified pharmacist providers: Our ambulatory care faculty have earned Doctor of Pharmacy degrees, completed clinical residency training, and achieved board certification as pharmacotherapy specialists or ambulatory care pharmacists. Many are also certified diabetes educators.

Service development experience: Our ambulatory care clinical pharmacists have experience in developing, implementing, and sustaining clinical services at multiple large health systems. Our portfolio includes embedded and centralized CMM services, transitional care clinic, annual wellness services, anticoagulation clinics, and diabetes management services. The latter two have a 20 year track record.


Our ambulatory care clinical pharmacy services have achieved positive clinical outcomes including:

  • Lowering A1C less than 9%. Patients followed for more than 1 year by our clinical pharmacists, whose baseline A1C was greater than 9%, lowered their A1C below 9% in approximately 7 months.
  • Maintaining A1C less than 9%. Generally, patients followed for more than 1 year by our clinical pharmacists, whose baseline A1C was less than 9%, did not cross the 9% threshold over 7 years.
  • Lowering blood pressure. Average blood pressure lowering is -21/-11 for patients receiving CMM services by our clinical pharmacists.
  • Identifying and resolving medication problems. CMM by our clinical pharmacists identified and resolved medication-related problems an average of four times per patient in a transitional care service and three times per patient in primary care clinics.
  • Lowering readmissions. Patients who received CMM by our clinical pharmacists, as part of a multidisciplinary outpatient transition of care service, contributed to a 30-day readmission rate of 7.7 percent at OU Medical Center.

CMM Service Fees

  • Initial visit (60 minutes): $115
  • Follow-up visit (30 minutes): $65
  • Transitional care visit (30 minutes): $65

Implementation Team

  • Susan Conway, Pharm.D., BCPS, FASHP, Professor, Department of Pharmacy: Clinical and Administrative Sciences
  • Vince Dennis, Pharm.D., BCACP, CDE, Associate Dean for Professional Programs
  • Eric Johnson, CPA, CIA, MBA, MS-MIS, Senior Associate Dean for Administration and Finance
  • Chris Rathbun, Pharm.D., BCPS, Professor and Chair, Department of Pharmacy: Clinical and Administrative Sciences
  • Teresa Truong, Pharm.D., BCACP, BCPS, CDE, Associate Professor, Department of Pharmacy: Clinical and Administrative Sciences

The implementation team is located at the College of Pharmacy on the University of Oklahoma Health Sciences Center campus. Virtual visits can be available with patients.