Satisfaction Survey

Page 1 of 1     When You Called the Oklahoma Poison Control Center     1. When you called, how did you get the Oklahoma Poison Control Center (OPCC) telephone number?*   Phone book   Directory assistance (i.e., operator, 411, etc.)   911   Local Hospital   Physician's Office   Pharmacy   Nurse Line   Poison Center materials (sticker, magnet, brochure)   Presentation by Poison Center staff   Friend or family member   Internet (IPC Web site, other poison-related Web site   Media (radio/TV/newspaper)   Other, please specify               2. Did the poison center staff answer your call right away?*   Yes   No       3. Was the poison center staff polite?*   Yes No       4. How would you rate your overall experience with the poison center staff who answered your call?*   Excellent   Good   Fair   Poor       5. Why did you call the OPCC?*   Emergency: for treatment recommendation following a potential poisoning   Information: information regarding potential poisons   Education: regarding events/presentations   Material request: order educational materials       6. If you called during an emergency, were the instructions given by the poison center staff clear?*   Yes   No       7. If you called during an emergency, were the instructions given by poison center staff easy to follow?*   Yes   No       8. Did poison center staff offer you the following information? (Check all that apply)*   Signs and symptoms to watch for   Time frame to watch for signs/symptoms   Follow-up call schedule   Packet of education information   I was instructed to go to the emergency department       9. How would you rate the overall service provided by the OPCC?*   Excellent   Good   Fair   Poor   Please feel free to explain:               10. Would you call the OPCC again for a poisoning problem or question?*   Yes   No   Please feel free to explain:               11. What would you have done if you were not able to contact a Poison Center?*   Call 911   Call the doctor   Call the emergency room   Go to the emergency room   Call urgent care center   Visit urgent care center   Call the nurse help line   Search the internet for information   Wait and see   Nothing   Other, please specify               12. What is your main reason for visiting the OPCC Web site today? Choose one.*   For poison prevention information   For information about poisonings   For general information about the OPCC   To obtain contact information for the OPCC   To order poison prevention materials   Other, please specify               13. Did you find what you were looking for on the site?*   Yes   No   If no, what did you need/want?               14. How did you learn about the OPCC Web site?*   Search Engine (example: Google, AOL, Yahoo)   Media (radio/TV/newspaper)   Link from another site   OPCC education materials   Presentation by poison center staff       15. What would you like to see added or changed about the Web site?*           Survey format developed by Illinois Poison Center